Business Operations: Update

Dear customers, we would like to send our thoughts and prayers to all those that have been affected by the coronavirus, and wish those that have it to make a full and speedy recovery!

We would like to give you an update on our business operations; In light of the new measures put in place by the Government on the 23rd March 2020, Southdowns Motorhome Centre will close its doors temporarily. Please do not visit our showroom, accessory shop or service centre.

The statement made by the Government mentions they will review these measures in the next three weeks and will give an updated response to the public.

We would like to reassure you that we have a core team that are working remotely behind the scenes to answer any of your enquiries you may have. Please email your enquiry into hello@southdownsmotorhomes.co.uk

For those of you with an order with us and are waiting for delivery of your motorhome, we are seeking clarification if we are allowed to engage a technical and handover team to be able to achieve this during this time but at the moment we are on a full closure. As soon as we have news one of the team will be in contact with you. Please accept our sincere apologies for the disruption.

Those of you that are looking to purchase a new motorhome or camper van; Our highly experienced sales advisors (with a combined experience of 40 years) are accessible via email to answer any of your questions, please also visit our online showroom at www.southdownsmotorhomecentre.co.uk to view our stock and to find more information. The team is working remotely and can talk about your requirements and send you a digital brochure if you desire. Please be patient whilst new infrastructure is put in place.

If you are booked in for a service or repair on your motorhome our customer advisors will be contacting you about rearranging your appointment for a later date. Please keep in mind that these dates may need to change further if the Government three week period is extended or new measures are introduced.

For customers that have purchased from our accessories shop, we are currently unable to package and deliver your items due to our suppliers having to close their doors. This makes quoting, sourcing and delivering them extremely difficult. We, therefore, have had to suspend operations for our accessory shop until further notice. For further enquiries, you can email shop@southdownsmotorhomes.co.uk where a member of the shop team will pick up your enquiry.

We would like to take this opportunity to thank you for your patience, these are unprecedented times and as a business, we are trying to navigate through this situation in a safe and controlled way keeping our staff, customers and suppliers at the heart of decisions.

 

From everyone at Southdowns Motorhome Centre,
Thank you and stay safe!